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Privacy Policy

Your Privacy Matters

We believe in transparency, integrity, and earning your trust through action.

We will never sell your data.

Your information is used solely to deliver the services you request. We partner with CLIA-certified laboratories committed to the highest standards of accuracy, security, and compliance.

Our Privacy Commitmentexpand_more
Fitomics Research Labs ("Fitomics," "we," "us," or "our") values your privacy and is committed to maintaining the highest standards of confidentiality and data protection. OUR PROMISE TO YOU We will never sell your personal information. Your data is yours—we collect and use it only to provide and improve the services you've requested. We partner exclusively with CLIA-certified laboratories that uphold rigorous standards for accuracy, security, and regulatory compliance. We believe trust is earned through transparency, integrity, and consistent action. ABOUT THIS POLICY This Privacy Policy explains how we collect, use, share, and protect information when you access or use our Website and related services. By using the Website, you agree to the practices described in this Privacy Policy. If you do not agree, do not use the Website. Fitomics Research Labs operates as a voluntary wellness monitoring and laboratory test coordination service. We do not bill insurance and are committed to providing you with control over your personal health information.
Information Collection & Useexpand_more
INFORMATION YOU PROVIDE - Contact information (such as name, email address, phone number, mailing address) - Account and order details - Payment and billing details (processed securely by third-party payment providers—we do not store your full payment card information) - Health-related information you submit in connection with services, including lab test results and intake forms INFORMATION COLLECTED AUTOMATICALLY - Device and usage data (such as browser type, pages viewed, and approximate location) - Cookies and similar technologies used to support site functionality and analytics You can control cookies through your browser settings, but disabling cookies may limit some functionality. HOW WE USE YOUR INFORMATION We use information to: - Provide and improve services, including order fulfillment and support - Facilitate lab testing through our CLIA-certified laboratory partners and deliver your results - Communicate with you about your account, orders, and important updates - Maintain security, prevent fraud, and ensure compliance with applicable laws We do not use your information for purposes unrelated to delivering and improving our services without your consent. ANONYMIZED DATA FOR RESEARCH If you voluntarily opt in to contribute anonymized data, we will remove direct identifiers (such as name, email, phone number, and address) and may use or share the remaining anonymized data for research and product improvement. Participation is entirely voluntary and based on your explicit consent. You can change your preference at any time.
Information Sharing & Securityexpand_more
HOW WE SHARE INFORMATION We may share information with: - CLIA-certified laboratory partners and authorized healthcare providers to facilitate testing services and result delivery - Service providers who support Website operations (such as secure hosting, analytics, and payment processing) - Legal or regulatory authorities when required by law WE WILL NEVER SELL YOUR PERSONAL INFORMATION. We carefully vet our partners and require them to maintain appropriate confidentiality and security standards. However, Fitomics Research Labs is not liable for the acts, omissions, or failures of third-party service providers. HEALTH INFORMATION Fitomics Research Labs operates as a voluntary service and does not bill insurance. Certain service providers we work with may be subject to HIPAA regulations. When applicable, information is handled in accordance with the authorizations you provide. Please review our Terms of Service for additional details about HIPAA-related authorizations and disclosures. DATA RETENTION We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by contacting us. SECURITY MEASURES We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption, secure infrastructure, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to protect your account credentials and notify us immediately of any unauthorized access.
Your Rights & Contactexpand_more
YOUR CHOICES You have the right to: - Access and review the personal information we hold about you - Update or correct your account information by contacting us - Request deletion of your account and personal data - Opt out of non-essential communications by following unsubscribe instructions - Withdraw consent for anonymized data contribution at any time - Request information about how we handle your data We will respond to reasonable requests in accordance with applicable law. CHILDREN'S PRIVACY The Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with an updated effective date. We encourage you to review this policy periodically. CONTACT US For questions about this Privacy Policy or to exercise your rights, contact us at: Email: labs@fitomics.org We are committed to addressing your concerns and will respond to inquiries promptly.